Terms of Service

1. Acceptance of Terms

By using our services, you agree to these Terms and our Privacy Policy. If you disagree, please do not use our services.

1.1 Eligibility

You must be 18 or older and have legal capacity to enter contracts.

1.2 Business Use

Our services are designed for businesses but available to individuals under these Terms.

2. Services Description

2.1 Logistics Services

We provide:

• Fast Delivery for quick package transport
• Storage Solutions for warehousing
• Global Shipping for international logistics
• Supply Chain solutions for businesses
• E-commerce Solutions for online retailers

2.2 Service Availability

Services vary by location and are subject to operational constraints.

3. User Responsibilities

3.1 Account Registration

You must:

• Provide accurate registration details
• Secure your account credentials
• Report unauthorized use immediately
• Update your information as needed

3.2 Package Requirements

You are responsible for:

• Proper packaging to prevent damage
• Accurate package content descriptions
• Compliance with shipping laws
• Correct recipient details

3.3 Prohibited Items

You may not ship:

• Illegal substances
• Unauthorized hazardous materials
• Improperly packaged perishables
• Items violating intellectual property rights
• Currency or valuable documents

4. Pricing and Payment

4.1 Service Charges

Pricing depends on weight, dimensions, distance, and service type. Check rates on our website or contact support.

4.2 Payment Terms

Payment terms include:

• Payment due at booking unless credit terms apply
• Accepted methods: cards, UPI, bank transfers
• Late payment fees for overdue accounts
• Prices include taxes unless stated otherwise

4.3 Price Changes

We may adjust prices with notice, not affecting booked services.

5. Delivery Terms

5.1 Delivery Timeframes

Delivery times are estimates and may vary due to external factors (see Disclaimer).

5.2 Delivery Attempts

We will:

• Attempt delivery multiple times
• Require recipient availability
• Return undelivered packages after attempts
• Charge for redelivery attempts

5.3 Proof of Delivery

Delivery is complete upon recipient or authorized person’s signature.

6. Liability and Insurance

6.1 Limitation of Liability

Our liability is limited to the declared or actual value of the shipment, whichever is lower.

6.2 Insurance Coverage

Insurance terms:

• Basic coverage included
• Additional insurance available
• Claims reported within specified timeframes
• Proof of value required

6.3 Exclusions

We are not liable for:

• Delays due to force majeure (see Disclaimer)
• Damage from poor packaging
• Consequential damages
• Prohibited items

7. Claims and Disputes

7.1 Filing Claims

Claims for loss or damage must:

• Be reported within 7 days of delivery or expected delivery
• Include supporting documents
• Follow our claims process
• Retain original packaging if possible

7.2 Dispute Resolution

Disputes are resolved via negotiation, mediation, or arbitration under Indian laws.

7.3 Governing Law

Indian law governs, with disputes handled in Mumbai courts.

8. Intellectual Property

8.1 Our Rights

Our content, trademarks, and intellectual property are protected and require permission for use.

8.2 User Content

You grant us a license to use your content for service delivery and improvement.

9. Privacy and Data Protection

Our Privacy Policy governs data use and is part of these Terms.

10. Service Modifications

We may modify or suspend services with notice. Updated Terms apply upon posting.

11. Termination

11.1 Termination by You

Close your account anytime via customer service, with outstanding obligations remaining.

11.2 Termination by Us

We may terminate your account for:

• Terms violations
• Non-payment
• Fraud or illegal activity
• Service or staff abuse

12. Contact Information

For questions about these Terms: