Refund Policy

1. Refund Eligibility

1.1 Service Cancellation

You may qualify for a refund if:

• You cancel before package pickup
• We cannot provide the requested service
• We cancel due to operational issues
• You made a duplicate payment

1.2 Service Failure

Refunds may apply for:

• Failure to deliver within a reasonable timeframe
• Package loss due to our error
• Major service issues
• Billing errors or overcharges

1.3 Non-Refundable Services

Refunds are not available for:

• Successfully completed deliveries
• Delays due to weather or force majeure (see Disclaimer)
• Failures due to incorrect recipient details
• Recipient-refused deliveries
• Add-on services (e.g., insurance)

2. Refund Process

2.1 How to Request a Refund

To request a refund:

1. Contact customer service within 30 days of the service date
2. Provide your booking or tracking number
3. Explain the reason for your request
4. Submit supporting documents (e.g., receipts)

2.2 Required Information

Include:

• Your full name and contact details
• Booking or tracking number
• Payment method details
• Detailed issue description
• Evidence (e.g., photos, receipts)

2.3 Review Process

Our process involves:

• Initial review within 2–3 business days
• Claim investigation
• Coordination with relevant parties
• Final decision within 7–10 business days

3. Refund Types and Amounts

3.1 Full Refunds

Full refunds apply for:

• Cancellations before pickup
• Complete service failure due to our fault
• Duplicate payments
• Billing errors

3.2 Partial Refunds

Partial refunds may apply for:

• Significant delays beyond promised times
• Service downgrades (e.g., express to standard)
• Partial service completion
• Service quality issues

3.3 Service Credits

We may offer:

• Credits for future deliveries
• Discount vouchers
• Complimentary services
• Upgraded service options

4. Processing Times

4.1 Approval Timeline

Refund approval takes:

• Simple cases: 2–3 business days
• Complex cases: 7–10 business days
• Investigations: Up to 15 business days

4.2 Payment Processing

Approved refunds are processed in:

• Credit/Debit Cards: 5–7 business days
• Bank Transfers: 3–5 business days
• Digital Wallets: 1–3 business days
• UPI: Instant to 24 hours

4.3 Refund Method

Refunds use the original payment method unless otherwise approved.

5. Special Circumstances

5.1 Force Majeure Events

For delays due to natural disasters or strikes, we may offer credits or rescheduling instead of refunds (see Disclaimer).

5.2 International Shipments

Refunds for global shipping consider customs, currency fluctuations, and regulations.

5.3 Corporate Accounts

Corporate clients may have custom refund terms per their agreements.

6. Return of Packages

6.1 Undeliverable Packages

If a package is undeliverable:

• We attempt multiple deliveries
• Packages are held for 7 days
• Return shipping fees may apply
• Original shipping fees are non-refundable

6.2 Return Shipping

Return costs are:

• Paid by the sender for undeliverable packages
• Waived if due to our error
• Based on standard rates
• Deducted from refunds, if applicable

7. Dispute Resolution

7.1 Internal Resolution

Escalate refund disputes to our senior team within 15 days of a decision.

7.2 External Mediation

Unresolved disputes may go to mediation or arbitration (see Terms of Service).

7.3 Consumer Rights

Your statutory rights under Indian consumer laws are unaffected.

8. Contact Information

For refund requests or questions:

9. Policy Updates

We may update this policy, with changes posted on our website. Continued use implies acceptance.