Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal details to provide seamless logistics services:

• Name, email, phone number, and address
• Business details (e.g., company name, GST number)
• Payment and billing information
• Government-issued ID for verification (if required)
• Preferences for communication and services

1.2 Shipment Information

For logistics operations, we collect:

• Sender and recipient details
• Package contents, weight, and dimensions
• Delivery addresses and special instructions
• Tracking and delivery confirmation data

1.3 Technical Information

We automatically collect:

• IP address, browser, and device details
• Website and app usage patterns
• Cookies and tracking technologies (see Cookie Policy)
• Location data for delivery optimization (with consent)

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Process and fulfill delivery requests
• Provide real-time tracking and notifications
• Manage your account and preferences
• Handle customer support queries

2.2 Business Operations

We use data to:

• Enhance services like fast delivery and storage solutions
• Analyze performance and user behavior
• Prevent fraud and ensure security
• Comply with legal and regulatory requirements

2.3 Communication

We use your information for:

• Sending delivery updates and notifications
• Marketing communications (with consent)
• Policy and service updates
• Customer feedback surveys

3. Information Sharing and Disclosure

3.1 Service Providers

We share data with trusted partners to deliver services:

• Logistics and delivery partners
• Payment processors
• Technology and cloud service providers
• Customer support services

3.2 Legal Requirements

We may share data when required by:

• Indian laws, including Personal Data Protection regulations
• Court orders or legal proceedings
• Government or regulatory authorities
• Law enforcement for investigations

3.3 Business Transfers

Your data may be transferred during a merger, acquisition, or asset sale, with safeguards in place.

4. Data Security

4.1 Security Measures

We protect your data with:

• SSL encryption for data transmission
• Secure data centers with restricted access
• Regular security audits
• Staff training on data protection
• Multi-factor authentication for systems

4.2 Data Retention

We retain data only as needed for services or legal compliance, typically keeping delivery records for 7 years.

5. Your Rights and Choices

5.1 Access and Correction

You can:

• Access your personal data
• Correct inaccurate information
• Update account preferences
• Request data deletion (subject to legal obligations)

5.2 Communication Preferences

You can:

• Opt out of marketing emails
• Set notification preferences
• Manage cookies (see Cookie Policy)
• Stop direct marketing processing

6. Cookies and Tracking Technologies

For details on cookies, see our Cookie Policy.

7. International Data Transfers

Data may be transferred outside India to service providers, with safeguards like:

• Adequacy decisions
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

8. Children's Privacy

Our services are not for individuals under 18. We do not knowingly collect children’s data and will delete it if identified.

9. Changes to This Policy

We may update this policy to reflect changes in practices or laws, notifying you via email or website notices. Continued use implies acceptance.

10. Contact Information

For questions or requests about your data: